BakeAdmin --- Terms of Service

Last updated: August 1, 2026

1. Who we are

BakeAdmin (the "Service") is a subscription software platform for bakery businesses, available at bake-admin.com, operated by Zeitgeist Business Solutions ("we", "us"), Trinidad and Tobago. These Terms are a binding agreement between us and the business that registers a workspace ("you", "Customer"). By creating a workspace or using the Service you accept these Terms.

2. The Service

BakeAdmin provides order management, quotations, invoicing, point of sale, kitchen display, client management, team management, and reporting for bakery businesses, delivered as a web application. All plans include every feature; plans differ only in billing period.

3. Accounts and workspaces

3.1 You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your workspace, including activity by team members you invite.

3.2 Workspace administrators may invite team members and assign roles. Each plan includes 3 users; additional seats may be purchased.

3.3 You must be at least 18 and authorized to bind the business you register.

4. Trials, subscriptions, and billing

4.1 Free trial. New workspaces receive a 14-day free trial with full features. No payment method is required to start a trial. If you do not activate a paid subscription, access is suspended after the trial ends.

4.2 Plans. Monthly at US$30/month, or Annual at US$240/year, billed in advance in US dollars as recurring subscription fees. Additional user seats are a one-time fee of US$10 per seat, not subject to recurring billing. Prices may change with at least 30 days' notice; changes take effect at your next renewal.

4.3 Auto-renewal. Paid subscriptions renew automatically at the end of each billing period until cancelled. Payment is processed by our third-party payment provider as shown at checkout; we do not collect or store your card details.

4.4 Cancellation. You may cancel your subscription at any time from Settings → Billing in your workspace. Cancellation stops future renewals; you retain full access until the end of the period already paid, after which access ends. Refunds are governed solely by the Refund Policy.

4.5 Failed payments and suspension. If a renewal payment fails or a subscription lapses, we provide a grace period (currently 7 days) with notice. If payment is not completed, workspace access is suspended. Suspended workspaces can be reactivated at any time by completing payment; data is retained per Section 7.

5. Acceptable use

You agree not to: (a) use the Service for unlawful purposes; (b) attempt to access other customers' workspaces or data; (c) probe, scan, disrupt, or circumvent the Service or its security; (d) resell or sublicense the Service without our written agreement; (e) use the Service to send unlawful, deceptive, or abusive communications; (f) upload malicious code; (g) access the Service to build a competing product. We may suspend or terminate workspaces that violate these Terms, with notice where practicable.

6. Your data and your customers' data

6.1 You retain all rights to the business data you enter ("Customer Data").

6.2 You are the controller of personal data you store about your own clients; we process it on your behalf solely to provide the Service, as described in the Privacy Policy. You are responsible for having a lawful basis to store your clients' information and for the content of communications you send through the Service.

6.3 We use Customer Data only to provide, secure, and improve the Service, and as required by law. We do not sell Customer Data or use it for advertising.

6.4 Data export. Workspace administrators can export their workspace data at any time from within the Service. You are responsible for exporting any data you wish to keep before your workspace is deleted under Section 7.

7. Data retention and deletion

7.1 While your subscription is active or in trial, your data is retained.

7.2 If your workspace lapses (suspended or cancelled), we retain your data for 12 months from the lapse date so you can reactivate. We send periodic reminders during this period, including final warnings approximately one month and one week before deletion.

7.3 After 12 months of inactivity, the workspace is deactivated, and after a further 30-day final window the workspace and its data are permanently deleted. We are not obliged to provide copies of data after deletion; use the in-app export (Section 6.4) beforehand. Billing records and audit logs are retained as required for financial and legal purposes.

7.4 You may request earlier deletion by contacting support@zeitgeistbusiness.com. Reactivation resets the retention clock.

8. Availability, support, and changes

8.1 We aim to keep the Service available continuously but do not guarantee uninterrupted availability. Maintenance and factors outside our control (including third-party providers) may affect availability.

8.2 Support is provided by email at support@zeitgeistbusiness.com.

8.3 We may improve or modify features. If we materially reduce core functionality of a paid plan, we will notify you in advance.

9. Intellectual property

The Service, including its software, design, and branding, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. Feedback you provide may be used to improve the Service without obligation.

10. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The Service supports your business administration; you remain solely responsible for your business decisions, pricing, tax, and legal compliance.

11. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data; and (b) our total aggregate liability arising out of or relating to the Service, however arising, is limited to the amounts you paid us in the 3 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

12. Indemnity

You will indemnify and hold us harmless against third-party claims, losses, and expenses arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.

13. Termination

We may terminate or suspend access for material breach (including non-payment) or where required by law. You may stop using the Service at any time; Section 7 governs data after lapse. Sections 6, 7.3, and 9--14 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Trinidad and Tobago, and disputes are subject to the exclusive jurisdiction of the courts of Trinidad and Tobago, save that either party may seek injunctive relief in any competent court.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in-app at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact

Zeitgeist Business Solutions --- support@zeitgeistbusiness.com

Trinidad and Tobago